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ul. Jesionowa 28, 71-016 Szczecin, Polska
+48 66 88 68 444
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KONTAKT

PL, Szczecin 71-016
ul. Jesionowa 28

+48 66 88 68 444
+ 48 66 88 65 88 6

biuro@rebrandy.pl

+48 66 88 68 444
ul. Jesionowa 28, 71-016 Szczecin, Polska
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Regulations

1. general provisions

  1. The website www.rebrandy.pl operates in accordance with the rules contained in this Document.
  2. This document specifies the rules for the conclusion and termination of contracts for the sale of products, complaint procedures, the types and scope of services provided electronically by www.rebrandy.pl, the standards for the provision of these services, and the rules for the conclusion and termination of contracts for the provision of electronic services.
  3. Any person using the electronic services offered by www.rebrandy.pl is obliged to comply with the rules set forth in this Document from the moment they start using these services.
  4. In matters not covered by this Document, the relevant legal regulations shall apply:
    – Law on Provision of Electronic Services of July 18, 2002,
    – Law on Consumer Rights of May 30, 2014,
    – Law on Extrajudicial Resolution of Consumer Disputes of September 23, 2016,
    – Civil Code of April 23, 1964 and other relevant provisions of Polish law.

2. definition in the regulations

  1. Store – an online store operated by the service provider at www.rebrandy.pl
  2. Order form – a tool on www.rebrandy.pl that allows the customer to place an order.
  3. Customer – A person using the services who plans to or has already entered into a purchase contract with an entrepreneur.
  4. Vendor, service provider – REBRANDY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with tax identification number NIP 8513285555 and KRS 0001008725, with registered office at 28 Jesionowa Street, 71-016 Szczecin.
  5. Entrepreneur – an individual, legal entity or organization that is not a legal entity, with legal powers, acting on its own account in the course of its professional or business activities.
  6. Consumer – an individual buyer whose transactions with an entrepreneur are not directly related to his professional or business activities.
  7. Product – a tangible object offered for sale in the Store, which is the object of a purchase contract between a user of the store and an entrepreneur.
  8. Sales contract – a contract for the sale of a product concluded between a store user and a seller through an online sales platform.
  9. Order – a declaration of intent by the user of the store, which is a proposal to conclude a contract of purchase and sale of a product with the seller.
  10. Price – the sum of money that a store user is obliged to pay to the seller for the purchased goods.
  11. Regulations – the current regulations of the Store.

3 Information on products and their ordering.

  1. The online store www.rebrandy.pl specializes in the distribution of Products via the Internet.
  2. All products available in the assortment of the Store are new, in accordance with the contract and legally available on the market in Poland.
  3. Content posted on the Store’s website is not an official sales proposal according to statutory definitions. Placing an Order by the Customer is considered a proposal to purchase a specific Product according to the terms and conditions described next to it.
  4. The price of each Product presented on the Store’s website is expressed in Polish zloty (PLN) and includes all components, not including shipping costs.
  5. Placing orders is possible through the website using the Order Form (www.rebrandy.pl) – available 24 hours a day, all year round.
  6. In order to place an Order in the Store, the Customer must first read and accept the Terms and Conditions during the ordering process.
  7. Delivery of Digital Products is made within 7 business days from the moment of payment of the order (delivery is made only on business days, excluding Saturdays, Sundays and holidays).

4. conclusion of the sales contract.

  1. In order to conclude a Sales Contract, it is necessary for the Customer to place an order in advance, using the method provided by the Seller, in accordance with § 3 points 5 and 6 of the Regulations.
  2. Upon receipt of an order, the Seller shall immediately confirm its receipt.
  3. Confirmation of receipt of an order, as referred to in paragraph 2 of this section, obligates the Client to its obligations under its order. Confirmation of receipt of the order is implemented by sending an e-mail information.
  4. Acknowledgement of receipt of the order includes:
    1. Confirmation of key components of the order,
    2. A form to cancel the contract,
    3. current terms and conditions, which include instructions on the right to cancel the contract.
  5. At the moment of receipt by the Customer of the e-mail mentioned in item 4 of this section, the conclusion of the Sales Contract between the Customer and the Seller is reached.
  6. Each Sales Contract will be confirmed by a proof of purchase, which will be attached to the product.

5 Payment methods.

  1. The following payment methods offered by the Seller are available:
    1. direct deposit to the Seller’s bank account,
    2. transaction through an online payment system.
  2. When choosing direct payment, the amount due should be transferred to the bank account number: 38105015201000009083838392 In the description of the transfer it is necessary to specify “Order No. …”.
  3. When payment through the online payment system is selected, the customer pays the amount due before processing the order. The online payment system allows payment by credit card, BLIK or express transfer from selected banks.
  4. The Customer is obliged to pay the amount under the Sales Agreement within 7 business days from the date of its conclusion, unless otherwise provided in the Sales Agreement.
  5. The product will be shipped after payment, unless the selected payment options include the option to pay on delivery.

6. product complaint

  1. Complaints arising from non-fulfillment of contractual conditions regarding the Product.
    1. The grounds and scope of the Seller’s liability to the Customer who is a consumer due to non-compliance of the Product with the contract are established in the Law on Consumer Rights of May 30, 2014,
    2. The basis and scope of the Seller’s liability to the Customer who is an entrepreneur under the warranty are set forth in the Civil Code of April 23, 1964,
    3. The Seller shall be liable to the Customer, who is a consumer, for any non-compliance of the Product with the contract, which occurs at the time of delivery of the Product and which is noticed within 2 years from that time, provided that the useful life of the Product as determined by the Seller or persons acting on its behalf is longer,
    4. Notification of the Product’s non-conformity with the contract and presentation of the relevant demand is possible by e-mail to biuro@rebrandy.pl or by post to the address: 28 Jesionowa Street, 71-016 Szczecin,
    5. in the content of the complaint, whether written or electronic, include as many details as possible about the problem with the advertised item, including the type and date of the problem and contact information. This information will significantly speed up the processing of the complaint by the Seller,
    6. in order to assess the non-conformity and determine the defectiveness of the Product, the Customer who is a consumer is obliged to deliver the Product to the Seller, with the shipping costs being covered by the Seller,
    7. The Seller will respond to the Customer’s complaint promptly, no later than within 14 days of receipt of the complaint,
    8. in the case of a complaint filed by a customer who is a consumer, the lack of a response within 14 days from the date of its filing means that the complaint has been accepted,
    9. In the event of a legitimate complaint from a Customer who is a consumer, the Seller is responsible for:
      1. covering the costs of repair, replacement and redelivery of the Product to the Customer,
      2. Reduce the price of the Product (whereby the reduced price should correspond to the ratio of the price of the conforming product to the non-conforming one) and refund the price difference to the Consumer within 14 days of receipt of the price reduction declaration,
      3. return of the full price of the Product in the event of withdrawal from the contract by the Consumer, no later than within 14 days of receipt of the return of the goods or proof of their shipment. In the event of withdrawal from the contract, the Consumer shall immediately return the goods at the expense of the Seller,
    10. The response to the complaint is provided on paper or other durable medium, such as e-mail or SMS.

7 Right of withdrawal.

  1. Subject to Section 10 of this paragraph, a customer who is also a consumer, who has concluded a remote contract, has the right to withdraw from the contract without giving any reason, by submitting an appropriate statement within 14 days.
  2. In the event of cancellation of the contract, the Sales Contract shall be considered null and void, and the Consumer shall be obliged to return the Product to the Seller or his representative immediately, but no later than 14 days from the date of cancellation of the contract, unless the Seller has offered to pick up the Product himself. It is sufficient to meet the deadline to send the Product before its expiration.
  3. In case of withdrawal from the Sales Agreement, the Product should be sent back to the address: 287 Jesionowa St., 71-016 Szczecin.
  4. The Consumer shall be responsible for any diminution in the value of the Product that results from its use beyond what is necessary to ascertain its nature, characteristics and functioning, unless the Seller has not informed the Consumer about the procedure and deadline for withdrawal from the contract and has not provided a model withdrawal form. In order to determine the nature, characteristics and functioning of the Products, the Consumer should handle them as he would have in a stationary store.
  5. Subject to clauses 6 and 8 of this paragraph, the Seller will return the value of the Product plus delivery costs, using the same method of payment used by the Consumer, unless the Consumer has agreed to a different method of return without additional costs. Subject to Section 7, the refund will be made promptly, no later than within 14 days of receipt by the Seller of the Seller’s statement of withdrawal from the Sales Agreement.
  6. If the Consumer has chosen a method of delivery of the Product other than the cheapest standard method offered by the Store, the Seller is not obliged to reimburse the additional costs incurred by the Consumer.
  7. If the Seller has not offered to pick up the Product itself, the Seller may withhold reimbursement until it receives the Product back or provides proof of shipment, whichever event occurs first.
  8. The cost of returning the Product to the Seller shall be borne by the Consumer who withdraws from the Sales Contract in accordance with Section 1.
  9. The 14-day withdrawal period is calculated from the day on which the Consumer (or a person other than the carrier designated by the Consumer) took possession of the Product, in the case of a contract where the Seller is obliged to transfer ownership of the Product.
  10. The right of withdrawal from a contract concluded at a distance is not granted to the Consumer in cases such as a Sales Contract for non-standard goods, made to the Consumer’s special order or tailored to the Consumer’s individual needs.
  11. The right of withdrawal from the Sales Agreement is vested in both the Seller and the Customer when the other party fails to fulfill its contractual obligations

8 Type and scope of electronic services.

  1. The Service Provider allows customers to use an electronic service to conclude contracts for the sale of products through the Store.
  2. Provision of electronic service to customers in the Store is carried out in accordance with the terms and conditions set forth in the terms and conditions.
  3. The Provider has the right to publish advertising content on the Store’s website, which is an integral part of the Store and the content presented therein.

9. terms and conditions for the provision and conclusion of contracts for the provision of electronic services.

  1. Provision of the Electronic Service described in § 8.1 of the Regulations by the Provider is free of charge.
  2. The contract for the provision of the Electronic Service, which enables the placement of Orders in the Store, is concluded for a definite period of time and ends when the Order is placed or when the Customer stops placing the Order.
  3. Technical requirements necessary for interoperability with the information and communication system used by the Provider include:
    1. A computer (or mobile device) with Internet access,
    2. email access,
    3. web browser,
    4. Cookies and Javascript functions enabled in your browser.
  4. The customer is obliged to use the Store in a manner consistent with the law and good morals, taking into account the protection of personal property and intellectual property rights of others.
  5. The customer is obliged to enter data that is consistent with reality.
    1. The recipient is not allowed to provide illegal content.

10 Complaints related to the provision of electronic services.

  1. Complaints about the Electronic Service provided through the Store may be submitted by the Customer by e-mail to: biuro@rebrandy.pl.
  2. In the complaint notification sent to the indicated e-mail address, the Service Recipient should provide as many details of the complaint as possible, including the type and date of the problem and his contact information. The details will make it easier and faster for the Service Provider to process the complaint.
  3. Analysis of the complaint by the Service Provider is carried out without undue delay, no later than within 14 days of receipt of the application.
  4. The Service Provider’s response to the complaint shall be sent to the e-mail address provided by the Client in the complaint notification or by any other method indicated by the Client.

11 Final Provisions.

  1. Contracts concluded through the Store are concluded in accordance with the provisions of Polish law.
  2. If any part of the Regulations is found to be inconsistent with current law, the relevant provisions of Polish law shall apply instead of the disputed provision of the Regulations.
  3. All disputes arising from Sales Contracts between the Store and Consumers will first seek resolution through negotiation, with the goal of reaching an out-of-court agreement, in accordance with the Law on Out-of-Court Resolution of Consumer Disputes. However, if such a solution is not possible or satisfactory to both parties, disputes will be dealt with by the competent common courts, as specified in paragraph 4 of this section.
  4. Possible disputes between the Service Provider and the Customer who is also a Consumer will be dealt with by the courts specified in the Civil Procedure Code of November 17, 1964.
  5. A Customer who is a Consumer has the right to use out-of-court dispute resolution methods, in particular, by requesting mediation or requesting an arbitration court after the complaint procedure (application form available on the website). A link to the list of Permanent Arbitration Consumer Courts operating at the Provincial Inspectorates of Trade Inspection is available at: http://www.uokik.gov.pl/wazne_adresy.php#faq596. A consumer may also use the free assistance of a consumer ombudsman or a social organization for consumer protection. Out-of-court settlement of claims is free of charge after the complaint procedure is completed.
  6. For an amicable resolution of the dispute, the Consumer may also file a complaint through the Online Dispute Resolution (ODR) platform, available at: http://ec.europa.eu/consumers/odr/.
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