The cause of the problem
We reproduce the error and examine the data and change history. We separate confirmed causes from hypotheses that need further investigation.
Outcome: a diagnosis with evidence and a clear account of what needs fixing.
Solutionsdiagnosis and repair
Something is not working. Let's find the cause and fix the problem.
The website fails, the data does not add up or results have dropped. We reproduce the problem, identify the cause and agree the order of fixes. We test changes before handover.
Diagnosis
Evidence and the cause of the problem
Plan
Priorities and the scope of the fix
Acceptance
A test confirming the change
S.01 / FROM REBRANDYStart with the right problem
First, the cause. Then, the fix.
Falling sales, inconsistent data or a website error are symptoms. We gather evidence, reproduce the problem and separate urgent containment from fixing the cause. You get a sequence of actions and a scope that can be priced.
S.02 / Your situationA scope that fits your situation
What needs checking?
The first move
Let's reproduce the error and limit its impact.
We check user steps, logs and recent changes. We identify urgent actions, then verify the fix against the scenario that previously failed.
Form · checkout · performance
The first move
Let's establish what actually changed.
We compare periods, channels and deployment history. We check whether the drop concerns demand, visibility, conversion or reporting itself.
SEO · campaigns · conversion
The first move
Let's check measurement from event to report.
We test events and consent, identify duplicates and missing data. We agree the definition of a conversion and document measurement limitations.
GA4 · GTM · consent and events
S.03 / What you getClear scope and acceptance criteria
You know what we fix and how we verify it.
We match the scope to the agreed problem. Before starting, we agree on the outcome, responsibilities and acceptance criteria. You do not have to commission every area at once.
Plan and remediation
We agree the order of actions, costs and risks. We implement the agreed fixes, starting with problems that block customers or the team's work.
Outcome: the agreed fixes completed, with a description of the changes.
Tests and recommendations
We repeat the scenario that previously failed and check related functions. We show what works correctly and what should be monitored further.
Outcome: test results and specific recommendations after the fix.
S.04 / How it worksEvery tool has a specific role
From decisions to action.
We connect only the elements needed to deliver the agreed work. Dependencies and external tool costs are clarified before implementation.
Evidence
A reproduced problem instead of guesswork
We connect browser observations with technical data and change history. Each recommendation is tied to a symptom or an identified risk.
Priorities
Start with the issues blocking customers
We separate outages, errors affecting results and improvements. We identify dependencies and what cannot yet be determined.
Verification
The same scenario before and after the change
We check forms, purchases, events or performance under agreed conditions. We describe the outcome with its limitations, rather than as a general percentage improvement.
S.05 / Client reviewsClients on working with Rebrandy
Clients tested us in practice. Here is what they said.
Google rating
4,8/ 5
Rating 4.8 out of 5
S.06 / How we work togetherClear steps and responsibilities
You know what happens at every stage.
We first show what we have confirmed and what remains unknown. Before a change, you see the scope of the fix, the risks and how we will verify its impact. After deployment, we return to the scenario that previously failed.
- 01
Gather the symptoms
We need the URL, an example of the error, when it happened and details of recent changes.
- 02
Diagnose the cause
We reproduce the problem and check dependencies. We separate facts from hypotheses.
- 03
Agree the fix
Before deployment, we set out the scope, risk, testing method and rollback plan.
- 04
Check the result
We repeat the scenarios and provide a description of the changes and further recommendations.
S.07 / Before you decideAnswers before the first conversation
Scope, costs and ground rules.
Diagnosis and remediation can be separate stages. Before starting, we agree the access needed, the urgency and the scope we can check. We confirm implementation time and cost after identifying the cause, not from the symptom alone.
Can you start with diagnosis alone?
Yes. Diagnosis can be a separate stage. We agree its scope and the format of the report before starting.
Do you fix websites built by someone else?
Yes, after checking the technology, access and the state of the project. We first confirm what can be changed safely.
Do you guarantee a fix within one day?
Not without understanding the problem. Urgency, availability and timing are confirmed individually. The form is not a 24-hour emergency channel.
What access will you need?
That depends on the symptom. We request the minimum access needed when agreeing the work. Do not send passwords or customer data through the form.
Will the fix improve Google rankings?
A fix may remove a technical obstacle. It does not guarantee rankings or when the search engine will process the site again.
S.08 / ContactEnquiry / I need a fix
You see the symptom, but everyone suggests a different cause?
Describe the problem, when it appeared and what you have already checked. We will start by narrowing down the diagnosis.
- 1Conversation scopeCurrent step
- 2Context
- 3Budget and timing
- 4Contact
We respond with a concrete recommendation by the end of the next business day.
Step 1 / 4