GAWEŁ BIEDUNKIEWICZ / CONSULTATION BACKEND

Custom backend for biedunkiewicz.pl

Self-running software for consultation services

A bespoke backend connects dates, Przelewy24, Google Calendar, Meet and documents within one booking. A client portal prepares the case before the consultation.

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00 / Starting situation

Gaweł Biedunkiewicz sells online construction consultations. Each meeting requires scheduling, payment confirmation and gathering information about the investor’s case. A bespoke system needed to connect these activities and materials within one booking, giving the expert a panel to oversee consultation preparation.

01 / SCOPE

A backend for selling and managing consultations

We built a bespoke backend for Gaweł Biedunkiewicz to sell and manage online construction consultations. We connected appointment availability, Przelewy24 payments, Google Calendar, Google Meet, a client portal and a management panel into one process.

At the system’s centre is a booking that connects information about the case, payment, meeting and documents. Consultation handling therefore goes beyond accepting a request and includes preparing both parties for the conversation.

02 / MAIN CHALLENGE

Reducing the time absorbed by administrative work

Gaweł sells his time and knowledge. Organising each consultation, however, requires a series of additional activities: establishing availability, confirming payment, preparing the meeting and gathering materials. Leaving these stages outside the system would mean manually connecting information from several tools.

Simply connecting a calendar and a payment gateway did not solve the problem. The appointment needed to reflect Gaweł’s actual availability, confirmed payment needed to relate to the right booking, and the investor’s documentation needed to reach the specific case. Automation was intended to take over repetitive meeting organisation while leaving the expert in control of its course and preparation.

03 / AVAILABILITY LOGIC

System custom built for client's existing processes

We built the process logic in our own PHP backend. Available appointments result from the intersection of two conditions: defined consultation days and hours, and busy periods in Google Calendar. Clients therefore choose from slots that account for both service rules and Gaweł’s other commitments.

04 / PAYMENT AND MEETING

Everything is linked in one cause-effect chain

We connected payment with the state of the specific booking. A signed notification from Przelewy24 is used to confirm its status, while handling the calendar event and Google Meet link uses the same context. Individual integrations perform successive parts of one process rather than creating independent entries that require matching later.

05 / PREPARING THE CASE

System refined to meet industry's nature

We also separated signing up for a consultation from preparing documentation. Before purchase, the client briefly qualifies the case. After payment, a private portal lets them add a fuller description, identify the decision to be made and key dates, and upload files. The full context reaches the system before the conversation without burdening the first form with an extensive interview.

YOUR SERVICE PROCESS

Connect service sales with delivery

We build bespoke systems that connect bookings, payments, documents and an owner’s panel. We tailor the relationships between them to the way you deliver your service.

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07 / PORTAL AND OWNER’S PANEL

Access to the portal and files inside the system

Portal access uses a random 256-bit token, and materials are stored outside the server’s public directory. Downloading them from the panel requires an administrator session. The owner receives the booking, payment status, documents and communication for the particular consultation in one place.

08 / RESULT

Booking and consultation preparation in one place

Gaweł received his own tool for handling paid consultations, from appointment selection to gathering the materials needed for a substantive conversation. Clients have a defined route for purchasing and preparing their case, while the expert has a panel for overseeing its successive stages.

The main result is connecting sales with service delivery. Booking, payment, calendar and documentation form one case that can be handled without manually reconstructing its history across several independent tools.

BIEDUNKIEWICZ.PL

Explore Gaweł’s consultation offer

See the public offer for construction consultations managed through the system described here.

Visit biedunkiewicz.pl
S.09 / ContactEnquiry / similar challenge

What in this case resembles your situation?

Describe the similarity and the result you need. We will not assume that the same scope is the right answer.

  1. 1Conversation scopeCurrent step
  2. 2Context
  3. 3Budget and timing
  4. 4Contact

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Step 1 / 4

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